General:
What does iheartradio for BlackBerry cost?
Is iheartradio available in my area?
How can I receive updates about the app?
Where can I submit my comments about the app?
Installation, Compatibility and Upgrading:
What do I need to use iheartradio?
How can I check the model number and firmware version of my BlackBerry smartphone?
How can I upgrade the firmware on my BlackBerry smartphone?
I have a supported BlackBerry running firmware version 4.5 or greater, why am I still not able to access the download page?
I see a page of strange data when I click to download the application, what does this mean?
Where is the iheartradio app now that I have downloaded it?
I've upgraded my iheartradio application on my BlackBerry and it keeps getting stuck on the "Fetching Stations" screen. Is there something wrong with my device?
When I upgraded iheartradio app on my BlackBerry to version 2.2, it displays the following prompt "net.rim.device.api.ui.TouchEvent." Do I need to re-install?
Listening to iheartradio:
How can I connect to iheartradio?
I can't hear the music, why?
The audio keeps stopping and starting, why?
Can I listen to iheartradio while working in other BlackBerry applications?
Why can't I see the lyrics or the album art all the time?
When I click on Local Stations nothing happens, why?
How do I set my Local City?
Will I miss phone calls?
Will iheartradio drain the battery on my BlackBerry smartphone?
How do I set a startup station?
How do I remove a startup station?
I have a BlackBerry Storm and every time I switch stations I am not hearing audio. Is there something wrong with my smartphone?
I have a BlackBerry Storm and it keeps displaying the following prompt when I switch stations, "On some Storms the volume must be manually adjusted for audio to be heard. We are working with RIM for a fix. Thank you for your understanding during beta." What does this mean and how can I prevent this prompt from displaying every time I switch my stations?
Whenever I receive an email on my device, the radio stops and I have to manually press the Play button. How can I prevent my radio from stopping?
I'm a Cincinnati Bell Wireless subscriber and am not able to listen, why?
Will you be adding more stations?
Listening to iheartradio Premium:
What is Premium?
How do I access Premium channels?
How much does it cost?
I have forgotten my username and/or password.
How do I change my password?
I’ve entered a valid username and password but I receive an error message stating that my username/password is invalid. Why is that?
I received the following message: “In order to download Premium shows you must install a memory card.” Does this mean I cannot listen?
How do I download podcasts?
Can I download multiple podcasts?
If I listen and download Hour 1 podcast, do I have to manually select and download the remaining hours of the podcast?
How do I delete downloaded podcasts?
Can I download a podcast I just deleted?
I selected “Live” but nothing happens. Why?
What is available on the offline mode feature?
How do I sign out?
General:
What does iheartradio
for BlackBerry cost?
iheartradio is free to download. There are
no additional charges to listen to your favorite local radio stations beyond
your mobile carrier or Wi-Fi provider's standard data rates. Premium content
from
Hannity, Dr. Laura, Bob & Tom, Jim Rome are subject to a subscription fee.
Is iheartradio available in my area?
iheartradio is available to customers in the United States with cell phone coverage or access to a Wi-Fi network.
How
can I receive updates about the app?
We are constantly adding new features and support for more devices. If you'd
like to receive updates about the iheartradio
app, please sign-up
here. If you are an existing user, the app will automatically prompt you to
upgrade when new versions are released.
Where
can I submit my comments about the app?
All feedback is welcome! Please click here
to submit your comments.
Installation, Compatibility and Upgrading:
What
do I need to use iheartradio?
You'll need a BlackBerry Pearl, Curve, World Edition, Bold, Tour, Storm or
Storm 2 smartphone running firmware version 4.5 or later. A chart of specific
BlackBerry models and the most popular carriers is below. After downloading and
installing the application, you'll need to be connected to a cellular data
network or Wi-Fi in order to use iheartradio.
Please note that only BlackBerry Bold, Curve and Storm 2 support Wi-Fi
connections.
iheartradio is compatible with the following BlackBerry
devices:
|
BlackBerry
Smartphone
|
Verizon
|
AT&T
|
Sprint
|
T-Mobile
|
Alltel
|
|
Bold
9700
|
*
|
v1, v2.3
|
*
|
v1
|
*
|
|
Bold
9650
|
v2.3
|
*
|
*
|
*
|
*
|
|
Bold
9000
|
*
|
v1, v2.2, v2.3
|
*
|
*
|
*
|
|
Curve
2 8530
|
v2.3
|
*
|
*
|
*
|
*
|
|
Curve
8300
|
*
|
v2.3
|
*
|
*
|
*
|
|
Curve
8310
|
v2.3
|
*
|
*
|
*
|
*
|
|
Curve
8320
|
*
|
v1, v2.2, v2.3
|
*
|
v1
|
*
|
|
Curve
8330m
|
v1, v2.2, v2.3
|
v1
|
v1
|
*
|
*
|
|
Curve
8350i
|
*
|
*
|
v1
|
*
|
*
|
|
Curve
8900
|
*
|
v1, v2.3
|
*
|
*
|
*
|
|
Pearl
8100
|
*
|
v1, v2.2
|
*
|
v1
|
*
|
|
Pearl
8110
|
*
|
v1, v2.2
|
*
|
*
|
*
|
|
Pearl
8130
|
v1, v2.2
|
*
|
v1
|
*
|
v1, v2.2
|
|
Pearl
Flip 8220
|
*
|
*
|
*
|
v1
|
*
|
|
Pearl
Flip 8230
|
v1, v2.2, v2.3
|
*
|
*
|
*
|
v1, v2.2
|
|
Pearl
9100
|
*
|
v2.3
|
*
|
*
|
*
|
|
Storm
9530
|
v1, v2.2, v2.3
|
*
|
*
|
*
|
*
|
|
Storm
2 9550
|
v1, v2.2, v2.3
|
*
|
*
|
*
|
*
|
|
Tour
9630
|
v1, v2.2, v2.3
|
*
|
v1
|
*
|
*
|
|
World
Edition 8820
|
*
|
v1
|
*
|
*
|
*
|
|
World
Edition 8830
|
v1, v2.2, v2.3
|
*
|
v1
|
*
|
*
|
* Not a compatible device or device not supported by carrier.
Still
having trouble accessing iheartradio on your
BlackBerry smartphone? Submit your concern here.
How
can I check the model number and firmware version of my BlackBerry smartphone?
To check the model number and firmware version of your BlackBerry smartphone,
please launch BlackBerry Browser and go to:
http://iheartmusic.com/blackberry/check.html
The BlackBerry model number and firmware version will be listed in a format
similar to the example below:
User agent reported as:
BlackBerry 8130/4.5.0.77
How
can I upgrade the firmware on my BlackBerry smartphone?
In order to download the software update you'll need the PIN number and model
number of your smartphone. The PIN and model number are located behind the
battery or on the BlackBerry screen you can go to Options > Status.
Sprint, T-mobile and AT&T customers may upgrade the firmware on your
BlackBerry smartphone by going to the following link:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Verizon customers may upgrade their firmware at the following link:
http://vzw.smithmicro.com/blackberry/default.aspx
IMPORTANT NOTE: You must reinstall the iheartradio
application after you have successfully upgraded the firmware.
1. iheartradio requires firmware version 4.5 and
higher.
2. BlackBerry Curve on T-Mobile is currently not supported. We are working quickly
to resolve.
I
have a supported BlackBerry running firmware version 4.5 or greater, why am I
still not able to access the download page?
There may be settings on your BlackBerry smartphone that prevent us from
properly identifying the device. Please open BlackBerry Browser and click the
Options button to open the menu. From the menu, select Options and then go to
Browser Options or Browser Configuration. If necessary, change the Browser
Identification or Browser Emulator settings to "BlackBerry". Settings
other than "BlackBerry" will not allow us to properly identify your
smartphone.
I
see a page of strange data when I click to download the application, what does
this mean?
Your BlackBerry smartphone did not immediately recognize the download file.
Simply refresh your browser and the download screen should be displayed. To
refresh, click the Options button and select Refresh.
Where
is the iheartradio app now that I have
downloaded it?
- If you are using the newest BlackBerry Bold (9700) or BlackBerry Curve
(8950), you will have a download folder on your desktop. It should look like a
manilla folder with an arrow pointing into it from the upper-right corner.
Inside that folder, you will find the iheartradio
app. If you want to move it to the desktop, click the Options button, select
Move to Folder and select the Root.
- If you are using the BlackBerry Pearl or BlackBerry Curve, you should find an
iheartradio app on your desktop towards the
bottom of your list of icons. If you want to move it to the top of your icons,
click the Options button and select Move. You will be able to drag and drop the
icon wherever you wish.
I've
upgraded my iheartradio application on my
BlackBerry and it keeps getting stuck on the "Fetching Stations"
screen. Is there something wrong with my device?
No. On some blackberry devices, users may experience difficulties during the
upgrade process. Deleting and reinstalling iheartradio
application resolves such issues. To reinstall the app:
Choose
Options > Advanced Options > Applications > Select iheartradio >
Press the BlackBerry option button then highlight and select Delete.
NOTE: The
device may prompt you to reboot after the app has been deleted. If so, choose
reboot.
Once
your device completes rebooting, go to www.iheartradio.com
with your BlackBerry browser and reinstall the application.
When
I upgraded iheartradio app on my BlackBerry to
version 2.2, it displays the following prompt
"net.rim.device.api.ui.TouchEvent." Do I need to re-install?
No. iheartradio displays a prompt to "allow
HTTP access" on the BlackBerry. Ensure that you have enabled HTTP access
by checking your permission settings. Your permissions can be set when you
launch the iheartradio app on your smartphone or
you can set your permission by going to Options > Advanced Options >
Applications > highlight iheartradio and
press the BlackBerry menu button > choose Edit Permissions > set
Interactions to Allow.
Listening to iheartradio:
How
can I connect to iheartradio?
BlackBerry Pearl, Curve and Bold users can connect to iheartradio
through the cellular data network provided by their mobile carrier. BlackBerry
Bold and Curve users also have the option of connecting via Wi-Fi. We recommend
that AT&T subscribers using a BlackBerry Bold listen via a Wi-Fi
connection. A limitation of the AT&T data plan may cause cellular
performance to be unreliable. We recommend you check with your carrier about
your data plans.
I
can't hear the music, why?
iheartradio requires a network connection via
your mobile carrier or Wi-Fi to hear the stations. If you are not hearing
audio, please check that you have a cellular signal to your BlackBerry
smartphone or are connected to a Wi-Fi network.
The
audio keeps stopping and starting, why?
The iheartradio experience is only as good as
your cellular or Wi-Fi network connection. When on a cellular connection, your
BlackBerry may have issues while in motion as it attempts to maintain a
connection to a network. Simultaneous network connections in other applications
such as the Web Browser or Facebook can also degrade the performance of iheartradio. Please try closing all other applications
that require a network connection and try again. If audio stops while
listening, simply click Play to resume listening.
Can
I listen to iheartradio while working in other
BlackBerry applications?
Yes, you can continue listening to iheartradio
while in other BlackBerry applications. When you return to the iheartradio application you will see the same screen
you were on when you left the app.
Why
can't I see the lyrics or the album art all the time?
iheartradio attempts to match the music playing
on the radio with our database of album art and lyrics. While we make every
attempt to find a match, if no match is found, you will not see album art, song
and artist name or lyrics. We will continue to improve matching to give you the
best experience possible.
When
I click on Local Stations nothing happens, why?
Not all BlackBerry smartphones are equipped with GPS tracking. Please visit www.blackberry.com to
check if your BlackBerry supports GPS. If you have BlackBerry smartphone that
is equipped with GPS, please verify that it is enabled. To enable GPS, go to Options > Advanced Options > GPS.
How
do I set my Local City?
Go to the "All Cities" list then scroll down to your city. Click the
Option button on your BlackBerry to bring up the menu. Select "Set Local City".
Will
I miss phone calls?
No, iheartradio will stop playing and the call
will come through. After your call is over, return to iheartradio
and click Play. Your station will restart in progress.
Will
iheartradio drain the battery on my BlackBerry
smartphone?
Our experience with a new fully-charged BlackBerry is that iheartradio drains the battery at about the same speed
as making a phone call. If you get 2 hours of talk time, you should have 2
hours of listen time. We recommend having your BlackBerry charged to ensure
adequate battery life when listening to iheartradio
for long period of time. Individual experience will vary based on prior
charging patterns and the age of your battery.
How
do I set a startup station?
Really love one of the stations? Have that station start each time you open iheartradio! First, make that station a Favorite. Then
from the Favorites list, click the Option button on your BlackBerry and select
"Play station at startup".
How do I
remove a startup station?
Go to Settings > iheartradio Settings > Remove autoplay
I
have a BlackBerry Storm and every time I switch stations I am not hearing
audio. Is there something wrong with my smartphone?
No, there is nothing wrong with your device. On some BlackBerry Storm
smartphones, the volume must be manually adjusted for audio to be heard. You
can adjust the audio level by pressing the volume button located on the side of
your BlackBerry Storm smartphone.
I
have a BlackBerry Storm and it keeps displaying the following prompt when I
switch stations, "On some Storms the volume must be manually adjusted for
audio to be heard. We are working with RIM for a fix. Thank you for your
understanding during beta." What does this mean and how can I prevent this
prompt from displaying every time I switch my stations?
This prompt was created to help BlackBerry Storm users understand that they
must adjust their volume manually when switching stations. To prevent this
prompt from displaying every time, check the "Do not ask this again"
option and press the OK button on the screen.
Whenever
I receive an email on my device, the radio stops and I have to manually press
the Play button. How can I prevent my radio from stopping?
On all BlackBerry smartphones, you will need to set your device's ringtone
settings to vibrate mode to enjoy your radio without interruption.
I'm
a Cincinnati Bell Wireless subscriber and am not able to listen, why?
Cincinnati Bell Wireless has found an issue with the default settings on your
BlackBerry that is preventing your device from connecting to iheartradio. To listen, please go to your BlackBerry
desktop and navigate to Options > Advanced Options > TCP and enter wap.gocbw.com in the APN field. After saving the changes, you should be able to
listen to iheartradio stations.
Will
you be adding more stations?
Yes. When we add stations, they will simply appear in the list.
Listening to iheartradio
Premium:
What
is Premium?
iheartradio
2.3 now features commercial-free content from America’s favorite talkers. Listen
to live streams and podcasts from Sean Hannity, Dr. Laura, Jim Rome and Bob
& Tom on your BlackBerry device.
How
do I access Premium channels?
A
subscription is required to access Premium content. If you already have a user
ID and password, all you need to do is sign-in.
Directions:
- Select
Premium
- Select
Premium channel
- Select
“I have an account”
- Enter
Username / Email and Password
If
you do not have a subscription, you can either a) sign up when in the app on
your BlackBerry device, or b) click the links below to sign-up.
a) In iheartradio app:
1.
Select
Premium
2.
Select
“I do not have an account”
3.
Select
“Create an account”
4.
The app
will redirect you to the corresponding sign-up page of the personality.
b) On the Web:
Click the links below to sign-up.
·
Sean
Hannity
·
Dr.
Laura
·
Jim
Rome
·
Bob
& Tom
How
much does it cost?
The
Sean Hannity Show:
$5.95
each month / $3.95 for 5 days trial / $1.95 for 1 day trial
Dr.
Laura
$6.95
each month / $29.95 for 6 months / $54.95 for 12 months
The
Bob & Tom Show:
$6.95
each month / $29.95 for 6 months / $54.95 for 12 months
The
Jim Rome Show - Jungle Insider
$6.95
each month / $29.95 for 6 months / $54.95 for 12 months.
I
have forgotten my username and/or password.
Visit
the appropriate customer service page listed below. Click on “Forgot my user
name and password” and follow the on-screen instructions.
Customer Service Web Pages:
Sean
Hannity
Dr.
Laura Customer Service
Jim
Rome Customer Service
Bob
and Tom Customer Service
How
do I change my password?
Visit
the appropriate customer service page listed below. Click on “Change my
Username/Password, or Account Informatin” and follow the on-screen
instructions.
Customer Service Web Pages:
Sean
Hannity
Dr.
Laura Customer Service
Jim
Rome Customer Service
Bob
and Tom Customer Service
I’ve
entered a valid username and password but I receive an error message stating
that my username/password is invalid. Why is that?
Please
check the following:
a) Ensure your subscription is valid and has not expired.
b) Password is case sensitive.
I
received the following message: “In order to download Premium shows you must
install a memory card.” Does this mean I cannot listen?
No.
You can still listen to podcasts and live streams, but you cannot download podcasts
to your device. A memory card is required in order to download podcasts.
How
do I download podcasts?
*Attention BlackBerry users: A memory card is required in order to
download podcasts. If you do not have a memory card, you are still able to
listen to the podcasts and live streams.
1.
Select
the blue download icon on the right to the podcast.
2.
A
download progress bar will display for the selected podcast. You have the
option to pause the download.
3.
Alternatively,
select the podcast description and it will play while downloading.
Can
I download multiple podcasts?
Yes,
you can select multiple podcasts to download. Each subsequent podcast will
line up in a queue.
If
I listen and download Hour 1 podcast, do I have to manually select and download
the remaining hours of the podcast?
Once Hour 1 is finished, the app will automatically play and download Hour 2,
and so forth. Auto-play and auto-download provides a seamless experience.
How
do I delete downloaded podcasts?
1.
Highlight
podcast you wish to delete.
2.
Click
on the BlackBerry menu button.
3.
Select
“Delete Archive” or “Delete All Archives”
Can
I download a podcast I just deleted?
Yes, the podcast will be available for you to download.
I
selected “Live” but nothing happens. Why?
If
nothing is streaming, the show has not started yet. Check the time of the live
stream and select it during the live times.
What
is available on the offline mode feature?
Offline
mode allows users to listen to downloaded podcasts without cellular or Wi-Fi connectivity.
How
do I sign out?
Go
to Settings > Premium settings > Sign Out
© 2010
